Privacy Policy

Last Updated: November 17, 2024

At Hylytr, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered video analysis platform.

1. Information We Collect

1.1 Information You Provide Directly

Account Information

  • Name and email address
  • Password (encrypted)
  • Profile photo (optional)
  • Team or organization name (optional)
  • Payment information (processed by third-party providers)

Content You Upload

  • Video files of soccer games
  • Player names and jersey numbers
  • Team information
  • Game metadata (date, location, score)
  • Custom annotations and notes

Communications

  • Support requests and correspondence
  • Feedback and survey responses
  • Comments and messages

1.2 Information We Collect Automatically

Usage Information

  • Features you use and how you use them
  • Videos processed and highlights created
  • Time spent on the platform
  • Click patterns and navigation paths
  • Settings and preferences

Device Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution
  • Referring website

Analytics Data

  • Session recordings (anonymized)
  • Performance metrics
  • Error logs and crash reports
  • Feature usage statistics

1.3 Information from Third Parties

Authentication Providers

  • If you sign in with Google, Apple, or Facebook, we receive basic profile information they provide

Payment Processors

  • Payment confirmation and transaction data from Stripe, PayPal, or other processors

Public Sources

  • If you link to publicly available videos (YouTube, Vimeo), we may access metadata

2. How We Use Your Information

2.1 To Provide Our Service

  • Video Processing: Analyze your uploaded videos using AI to detect key moments, track players, and generate highlights
  • AI Commentary: Create automated commentary for your highlight reels
  • Player Tracking: Identify and follow specific players throughout the game
  • Statistics Generation: Calculate game stats like possession, shots, and defensive plays
  • Content Delivery: Store and deliver your processed videos and highlights
  • Account Management: Maintain your account, settings, and preferences

2.2 To Improve Our Service

  • AI Training: Use aggregated, anonymized data to improve our AI models
  • Feature Development: Analyze usage patterns to develop new features
  • Performance Optimization: Monitor and improve platform speed and reliability
  • Bug Fixes: Identify and resolve technical issues
  • User Experience: Understand how users interact with Hylytr to enhance design and functionality

2.3 To Communicate With You

  • Service Updates: Notify you about new features, improvements, and changes
  • Account Notifications: Send processing confirmations, subscription reminders, and account alerts
  • Customer Support: Respond to your questions and support requests
  • Marketing: Send promotional emails about Hylytr features (you can opt out anytime)
  • Surveys: Request feedback to improve our service

2.4 For Legal and Security Purposes

  • Fraud Prevention: Detect and prevent fraudulent activity
  • Security: Protect against unauthorized access and cyber threats
  • Legal Compliance: Comply with applicable laws and regulations
  • Terms Enforcement: Enforce our Terms of Service
  • Dispute Resolution: Resolve disputes and legal claims

3. How We Share Your Information

3.1 We DO NOT Sell Your Personal Information

Hylytr does not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with trusted third-party service providers who help us operate Hylytr:

Cloud Storage (AWS, Google Cloud)

  • Store video files and processed content
  • Bound by strict data protection agreements

Payment Processors (Stripe, PayPal)

  • Process subscription payments
  • Handle billing information securely
  • We never store full credit card numbers

Analytics Services (Google Analytics, Mixpanel)

  • Understand usage patterns
  • Improve user experience
  • Anonymized data whenever possible

AI/ML Services

  • Video processing and analysis
  • Commentary generation
  • Player tracking algorithms

Email Services (SendGrid, Mailchimp)

  • Send transactional emails
  • Deliver newsletters (with your consent)

Customer Support (Intercom, Zendesk)

  • Provide technical support
  • Manage support tickets

3.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations or court orders
  • Protect and defend our rights or property
  • Prevent fraud or security issues
  • Protect the safety of users or the public

3.4 Business Transfers

If Hylytr is acquired, merged, or sells assets, your information may be transferred to the new entity. We'll notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

4. Your Privacy Rights

4.1 Access and Portability

You have the right to:

  • Access your personal information
  • Download your data in a portable format
  • Request a copy of your uploaded videos and created highlights

4.2 Correction and Update

You can:

  • Update your account information in settings
  • Correct inaccurate data
  • Request corrections by contacting support

4.3 Deletion

You have the right to:

  • Delete your account at any time
  • Request deletion of specific videos or content
  • Ask us to delete your personal information (subject to legal retention requirements)

Note: After account deletion, we may retain certain information for:

  • Legal compliance (tax, accounting)
  • Fraud prevention
  • Dispute resolution
  • Typically retained for 90 days, then permanently deleted

4.4 Opt-Out Rights

You can opt out of:

  • Marketing Emails: Unsubscribe link in every promotional email
  • Analytics Tracking: Adjust browser settings or use Do Not Track
  • Cookies: Manage in browser settings (may affect functionality)

4.5 California Privacy Rights (CCPA)

If you're a California resident, you have additional rights:

  • Right to know what personal information is collected
  • Right to know if information is sold or disclosed
  • Right to opt out of sale (we don't sell your data)
  • Right to deletion
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected]

4.6 European Privacy Rights (GDPR)

If you're in the European Economic Area (EEA), you have rights under GDPR:

  • Right to access your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authority

Our lawful basis for processing:

  • Contract Performance: To provide our Service
  • Legitimate Interest: To improve and secure our Service
  • Consent: For marketing communications
  • Legal Obligation: To comply with laws

5. Data Security

5.1 Security Measures

We implement industry-standard security measures:

Encryption

  • Data in transit: TLS/SSL encryption
  • Data at rest: AES-256 encryption
  • Password hashing: bcrypt

Access Controls

  • Role-based access for employees
  • Multi-factor authentication for admin accounts
  • Regular access audits

Infrastructure Security

  • Secure cloud hosting (AWS, Google Cloud)
  • Regular security updates and patches
  • Firewall protection
  • DDoS mitigation

Monitoring

  • 24/7 security monitoring
  • Automated threat detection
  • Regular security audits
  • Penetration testing

5.2 Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide the Service
  • Required by law
  • Necessary for legitimate business purposes

Retention Periods:

  • Active accounts: Indefinitely while active
  • Deleted accounts: 90 days, then permanently deleted
  • Video content: Deleted when you delete it (or account deletion)
  • Analytics data: Anonymized after 24 months
  • Backup data: 90 days

5.3 Your Responsibility

You're responsible for:

  • Keeping your password secure
  • Not sharing account access
  • Using strong, unique passwords
  • Reporting suspicious activity immediately

5.4 No Guarantee

While we use industry-standard security, no method is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information.

6. Children's Privacy

6.1 Age Requirements

Hylytr is not intended for children under 13. We don't knowingly collect personal information from children under 13.

6.2 Parental Consent

Users aged 13-17 must have parental consent to use Hylytr. Parents are responsible for monitoring their children's use of the Service.

6.3 Children in Videos

If your videos contain minors (players under 18):

  • Ensure you have proper permissions to record and share
  • Comply with league, school, and venue policies
  • Respect privacy of all individuals in videos
  • Parents/guardians should review content before sharing

6.4 COPPA Compliance

If we discover we've collected information from a child under 13 without parental consent, we'll delete it immediately. If you believe we have such information, contact us at [email protected]

7. Cookies and Tracking

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our Service.

7.2 Types of Cookies We Use

Essential Cookies (Required)

  • Authentication and session management
  • Security features
  • Basic functionality

Analytics Cookies (Optional)

  • Usage statistics
  • Performance monitoring
  • Feature effectiveness

Preference Cookies (Optional)

  • Remember your settings
  • Language preferences
  • UI customization

Marketing Cookies (Optional)

  • Track ad campaign effectiveness
  • Personalized content
  • Retargeting (only with consent)

7.3 Third-Party Cookies

We use cookies from:

  • Google Analytics (usage tracking)
  • Facebook Pixel (ad performance)
  • Stripe (payment processing)
  • Intercom (customer support)

7.4 Cookie Management

You can control cookies through:

  • Browser Settings: Block all cookies or specific types
  • Cookie Consent Banner: Customize preferences on first visit
  • Account Settings: Manage tracking preferences

Note: Blocking essential cookies may prevent the Service from working properly.

7.5 Do Not Track

We honor Do Not Track (DNT) browser signals by disabling optional analytics and marketing tracking.

8. International Data Transfers

8.1 Where We Store Data

Hylytr is based in the United States, but our service providers may process data in:

  • United States
  • European Union
  • Other countries with data centers

8.2 Transfer Safeguards

When we transfer data internationally, we use:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements
  • Privacy Shield frameworks (where applicable)
  • Adequate protection mechanisms under GDPR

8.3 Your Rights Remain

Even when data is processed internationally, you retain all privacy rights described in this policy.

9. Third-Party Links

Hylytr may contain links to third-party websites, services, or videos. We're not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

10.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • New features or services
  • Legal or regulatory requirements
  • Industry best practices

10.2 Notification

We'll notify you of material changes via:

  • Email to your registered address
  • Prominent notice on the website
  • In-app notification

10.3 Effective Date

Changes take effect on the "Last Updated" date. Continued use of Hylytr after changes constitutes acceptance of the updated policy.

10.4 Review Previous Versions

You can request previous versions of this Privacy Policy by contacting us.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy:

Email: [email protected] Support: [email protected] Mail: Hylytr Privacy Team, PO Box 4668, McAllen, TX 78502, USA Website: https://hylytr.com/contact

Response Time: We aim to respond to privacy requests within 30 days.

12. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer:

Email: [email protected]

13. Specific Use Cases

13.1 For Players

When you upload videos featuring yourself:

  • We process video to detect your actions and create highlights
  • You control who can view your content
  • You can download and share your highlights
  • You can delete your videos anytime

13.2 For Parents

When you upload videos of your child:

  • You're responsible for obtaining necessary permissions
  • Videos are private by default
  • You control sharing settings
  • We recommend not including full names in public descriptions

13.3 For Coaches

When you use Hylytr for team management:

  • Obtain permission from parents/guardians before uploading
  • Respect player privacy in team analytics
  • Follow league and school policies
  • Use team accounts for organizational use

13.4 For Recruiters/Scouts

When you view public highlight reels:

  • Players control what information is public
  • Contact players directly for additional information
  • Respect privacy settings and preferences

Summary: Your Privacy at Hylytr

We collect: Account info, videos you upload, usage data We use it for: Providing AI analysis, improving our service, communicating with you We share with: Service providers only (never sold) Your rights: Access, correct, delete, opt-out anytime Security: Industry-standard encryption and protection Questions?: [email protected]

Thank you for trusting Hylytr with your soccer analysis needs!

We're committed to protecting your privacy while delivering the best AI-powered video analysis experience. If you have any questions or concerns, please don't hesitate to reach out.